Manner of Reporting Technical Issues to CSI Help Desk

CSI-HELPDESK

Issue reporting e-Mail :            doptcs.wave1support@tcs.com  
Copy to :                                             avad@indiapost.gov.in


e-Mail Subject     WEGCODE_CsiApplicationName__Issue/Query/Request_ReportingDate


CSI Help Desk _ Issue _ Query _ Request Reporting Template:

CSI Help Desk _ Issue _ Query _ Request Reporting Template (Completely filled in format to be sent by email to doptcs.wave1support@tcs.com with copy to avad@indiapost.gov.in)
SL	Item	Input
Details of End User Facing the Issue
1	Name
2	Designation
3	Contact Number (Land Line / Mobile)
4	Email Id
5	Office / Location Details :
5a	Name of Office
5b	Office WEG Code
5c	Name of Division to which Office belongs to
5d	Name of Region to which Office belongs to
5e	Name of Circle to which Office belongs to
Details of Issues being Reported Upon
6	Area of Issue (Choose any of the following):  Anti-Virus / Active Directory / Email / Others
7	How did the user encounter the problem?
8	Write about the problem or issue or query or any request, in detail.
9	Attach Screen shot, wherever prossible for better understanding of the case.
Issue reporting Personnel and System Administrator Contact Information
10	Issue Reporting officer (If it is other than the Affected End User)	Name
		Designation
		Contact Number (LL/Mob)
		Email id
11	Concerned System Admin	Name
		Designation
		Contact Number (LL/Mob)
		Email id

CSI Help Desk _ Issue _ Query _ Request Reporting Template in excel sheet can be downloaded using this link:    Download